Pondo
Support

Pondo Support

For help with the app, purchases, or privacy requests, contact support using the details below.

What to include in your message

  • Device type and OS version
  • What happened and what you expected
  • Any screenshots or purchase details that help explain the issue

Bug reports

If you found a bug, include the screen you were on, the steps that led to the problem, and whether it happens every time or only sometimes.

Purchase help

If Pondo Plus does not unlock correctly, contact support and include the platform you used and any purchase confirmation details. You can also use the restore purchases option inside the app.

Data deletion requests

Users can request deletion of their data by emailing ajalipio1798@gmail.com. Include any details that help identify your app installation or purchase record so the request can be handled correctly.